FAQs
You may have a question about the Hyde Park Winter Wonderland Charity Preview Night, if so, we hope you'll find the answer below.
Please note, if you have a question about this year's event, we're currently experiencing problems with our phone lines so please email [email protected] and we will get back to you as soon as possible. Thank you.
What is the date and time of the Winter Wonderland Charity Preview Night 2014?
This year’s Charity Preview Night is on Thursday 20 November 2014, 5-9pm.
How much does a wristband cost?
This year wristbands cost between £50 with a limited number of early bird wristbands available at £40. Please note: we have now SOLD OUT as there were a limited number of wristbands available.
I didn't get a wristband, what can I do?
If you missed out this year, please email [email protected] to register your interest for our 2015 Winter Wonderland Charity Preview Night.
The wristbands are all sold out. Can I still go to Hyde Park Winter Wonderland?
Yes. Hyde Park Winter Wonderland officially opens at 5pm on Friday 21 November 2014. It is then open from 10am-10pm every day until 4 January 2015 (closed Christmas Day). During this time you can turn up with no admission and pay for each ride and attraction as you wish. To find out details about tickets, opening times, access to rides and attractions and general visitor information, please visit the Hyde Park Winter Wonderland Website.
Will any more wristbands be available?
We only have a limited number of wristbands available for the Hyde Park Winter Wonderland Charity Preview Night 2014. This is to ensure that supporters have an enjoyable evening and can access the rides and attractions on the night. We are unable to increase this number.
What does a wristband allow me to do at the Charity Preview Night?
Your wristband will allow you access to all the rides and attractions of Winter Wonderland at our Charity Preview Night on Thursday 20 November 2014 (please note we cannot guarantee all rides will be open). Your total wristband price also goes directly towards charity so you’ll be raising money whilst kick-starting your festive celebrations!
Who needs a wristband?
Any adult or child who would like to go on any ride or attraction at Winter Wonderland on our Charity Preview Night will need a wristband. The wristbands cost the same for both adults and children.
My child is under 2 years old – do they need a wristband?
If your child is 2 years or under and will be sitting on a lap for the CIRCUS and the OBSERVATION WHEEL you WILL NOT need to purchase a wristband. However, you WILL need to purchase a wristband if your child would like to go on the ICE RINK or any RIDES.
Can you enter Winter Wonderland Charity Preview Night without a wristband?
Yes, you are welcome to enter Winter Wonderland without a wristband and enjoy the food, drink and German Market, however, you will not be allowed on any rides or attractions without a wristband.
Can you buy wristbands on the night?
No, wristbands will not be on sale on the night.
How will my wristbands be despatched?
Wristbands will be despatched 1 week before the Charity Preview Night by first class post to the delivery address entered at the time of purchase. You will receive an automatic email from the Royal Parks Foundation confirming when your wristbands have been despatched. It is your responsibility to provide us with a correct delivery address and also to update us, should your address change.
Why is there a booking fee on my wristband purchase?
The booking fee helps us cover our administration costs for the event and despatching your lovely wristbands to ensure your full wristband price goes directly to charity – thank you for your understanding!
What time are the circus shows on the Charity Preview Night?
The circus will perform two shows on the Charity Preview Night inside the Big Top. Zippos Christmas Circus for a family audience at 7pm and Zippos Cirque Berserk at 8pm. Both shows will operate on a first come first served basis so please do arrive early to avoid disappointment.
Do I need to book onto an ice skating session on the Charity Preview Night?
No, ice skating on the Charity Preview Night is managed on a first come first served basis.
Can I bring my dog into Winter Wonderland Charity Preview Night?
Yes, dogs are permitted at Winter Wonderland, but must be on a leash and controlled at all times. Please Note: Winter Wonderland can get busy and may not be a suitable environment for dogs.
What is the closest tube station for the Winter Wonderland Charity Preview Night?
Winter Wonderland is located in Hyde Park, London, W2 2UH. You can walk to Winter Wonderland from the following London Underground stations:
- Green Park (Victoria, Jubilee and Piccadilly lines)
- Marble Arch (Central line)
- Hyde Park Corner (Piccadilly line)
- Victoria (Victoria line and National Rail)
- Knightsbridge (Piccadilly line)
Please note that Green Park is a step-free station with lift access so those with children or with mobility impairments may find it easier using this station.
- To plan your journey to Hyde Park Winter Wonderland, please visit the Transport for London Website.
Where are the closest parking facilities for the Winter Wonderland Charity Preview Night?
We recommend that visitors avoid coming by car where possible. However, for those who do travel by car we recommend Q-Park which is a large and secure car park, fitted with CCTV systems and manned 24/7. It has entrances at Park Lane and Marble Arch, ideal for visitors to Winter Wonderland.
Address:
Q-Park Park Lane
Park Lane
London
W1K 7TY
Tel: 020 7402 7259
Pay and Display parking is also available on West Carriage Drive.
- For further information, including parking bay and blue badge parking locations, call 020 7641 6000 or please visit the Q-Park website.
What is the disabled access to Winter Wonderland Charity Preview Night?
The event operators have tried to make the walkways of Winter Wonderland as even as possible, with ramps to bars and cafes where possible. Wheelchairs are welcome on the Ice Rink, there are pods in the Giant Wheel and spaces in the Circus shows designed to accommodate wheelchairs.
There is no ride-wide policy for the suitability of the fairground rides for those with disabilities. This is due to variant conditions – e.g. unfavourable weather, the type of ride – and the nature of the disability, as some rides will require more support than others. The individual ride operator on the night will determine whether the ride is suitable, for safety reasons, and how they will grant admission.
- For more informaton about access to Winter Wonderland throughout its time in Hyde Park, please visit their FAQ section on the Winter Wonderland website.
I can no longer attend the Winter Wonderland Charity Preview Night, can I get a refund or exchange my wristbands for another night?
We are unable to process refunds if you can no longer attend the Charity Preview Night. As the Charity Preview Night is a one-off event on a specified date, your wristband won’t be valid on another night. Remember, this is a fundraising event so we're pleased to say that your total wristband fee will go directly to charity.
What happens in wet weather?
Winter Wonderland is an outdoor event so make sure you dress appropriately as it will open in rain, snow or shine! There are over 1,000 covered seats in multiple seating areas across the site, providing warmth and shelter in varying degrees of enclosure – some of which are heated. There are also many benches throughout the site for you to rest your legs whilst soaking up the festive spirit.
The Ice Rink operates in all weather conditions and no refunds will be given due to inclement weather.
Will all the rides be open?
As this is a Charity Preview Night ahead of the official opening we cannot guarantee that all rides and attractions will be open. Winter Wonderland is also based in the middle of Hyde Park and should there be any adverse weather conditions rides may be shut down if they cannot safely run in the conditions. Please note, you will not be eligible for a refund if rides are closed on the night.
Will there be food and drink available on the night?
Yes, the normal bars and food stalls will be open on the night. Please note: your wristband does not include any food or drink so you will need to pay for these separately.
Who are this year’s Charity Partners for the Winter Wonderland Charity Preview Night?
Each year we partner with other UK charities to give them the opportunity to raise funds for their vital work. Find out who our charity partners are for this year's Winter Wonderland Charity Preview Night.
What if i have a question, that is not answered above?
Please contact the Royal Parks Foundation team on 020 7036 8040 or email [email protected] or you may find the answer on the FAQ page of the Hyde Park Winter Wonderland website.